The ground/airport aspects include online booking service, airline web site,online check-in service, airport ticket counters, quality of check-in service,waiting times at check-in, boarding procedures, friendliness and efficiency ofground staff, baggage services, etc. Additionally, Skytrax counts onan ISP monitoring system that eliminates multiple entries,” said Ortiz. Among those aspects that are rated by the passengers in the survey are thoserelated to onboard product, onboard staff service, and ground/airport services.As part of the onboard product the survey looks for passengers input on cabinseat comfort, cabin cleanliness, cabin lighting/ambiance, reading materials,quality of meals, drink selection, among others. “We are confident that having the top OTP (on time performance) index in theAmerican continent also contributed to our client`s satisfaction,” finalizedOrtiz “We closed 2008 with an 89.1%. “Skytrax has earned a very prestigious reputation for their 10 years indelivering transparent results. The information is collected through passengerinterviews, travel panel interviews, a corporate travel questionnaire, telephoneinterviews, and selective passenger interviews. Thesurvey was conducted during an eight month period (August 2008 to March 2009),time in which travelers nominated their airline of choice.

We view these awards asresult of our personnel`s effort and enthusiasm in strengthening our customerservice culture making sure that our passengers have a pleasant flightexperience.” This year, 16,241,085 answers were considered from over 97 nationalities. It is important to be able to validate thatwe are working in the right direction listening to our customers and developingproducts and services based on their specific needs. Pitching for the Cubs will be Ryan Dempster, who’s 5-2 with a 2.70 ERA. Chad Billingsley, who’s 4-5 with a 3.76 ERA, will be on the mound for the Dodgers Game time is set for 1:20 pm CST.. With Ten Years Experience, Skytrax Has the Most Respected Passenger AirlineSurveyThis Year 16.2 Million Passengers from 97 Nationalities Participated in Choosingthe Winning AirlinesSAN SALVADOR, El Salvador–(Business Wire)–TACA Airlines won the Skytrax 2009 award in the following categories: “Best Airline Central America”"Best Regional Airline”"Best Cabin Staff Central America and the Caribbean”"The Skytrax survey, started in 1999, is highly regarded in the industry for itstransparency as well as for the rigorous application of rules that guarantee itsindependence,” said Estuardo Ortiz, TACA`s Executive Vice President and COO “Weare very pleased with the results.

Xavier Nady went 1-for-5 with a home run in the 2nd, and Jason Bay went 2-for-5 with the game-winning RBI.Starter Paul Maholm pitched eight innings, allowing five earned runs on eight hits while striking out seven. The win went to Damaso Marte who pitched one inning, striking out two batters in the top of the eleventh.With the loss, the Cubs fell to 29-21, and 0.5 games back of the Cardinals, who are still playing as I write this.Tomorrow, the Cubs will start a three-games series with the Los Angeles Dodgers. He allowed a single to Chris Gomez, and then the Pirates’ Brian Bixler bunted him over after a strikeout by Luis Rivas. After intentionally walking McLouth, Jason Bay came up and knocked in the game winning run on a single.For the game, Aramis Ramirez went 2-5 with two RBI and Alfonso Soriano went 1-4 with a two-run home run in the third. Also, Henry Blanco went 2-5 with one RBI.As for the Cubs’ starter, Ted Lilly, he went six innings, allowing four earned runs on 10 hits while striking out two and walking two. Carlos Marmol blew his first save after giving up the tying run in the ninth.The Pirates were lead by Louis Rivas who went 2-for-5 with two home runs, and Nate Mclouth, who went 3-for-5 with the double that tied the game. As Alfonso Soriano came on to make the catch, he lost the ball in the sun and the ballbounced off the heel of his glove.Asa result of the fielding blunder by Soriano, Brian Bixler was able to score the tying run, taking the game into extra innings.Soriano was not given an error on the play, and Mclouth was credited with a double.Jon Lieber took the loss as he worked the 11th inning.